topic Let's talk: Three app changes in Let's talk

Let's talk: Three app changes

StephR — Thu, 13 Oct 2022 13:46:53 GMT

Hey everyone

We wanted to let you know about some exciting changes we’ve made to your app experience, by adding a brand-new dashboard.

This dashboard gives you access to helpful features like a search function, notifications and offers, and links to other services like Three+ or our very own Three Community. All before you log in!

Many of our customers have multiple accounts with Three, and we wanted to make checking up on each of those a little easier. The new switch button means you can easily change which number you’d like to view in the app. Frequently used numbers will be saved in a handy drop-down at the ‘enter your number’ stage, so you can manage your accounts with ease.

The first time you update the app, you’ll be asked to pop in your mobile number. You’ll then be whisked off to the dashboard, to have a look at the new layout and features. When you next open up the app, you’ll be taken directly to the dashboard. Easy peasy!

Have a look and let us know what you think of the changes in the comments. We'd love to hear your thoughts.

Re: Let's talk: Three app changes

sc1999 — Thu, 03 Nov 2022 14:55:57 GMT

Why? Yet another backwards step in the user experience. So I open the app and do I see my usage data, no just adds for other things. To get get to my account I have to login.

Am I missing a shortcut? When I open the 3 app I want to see information on my account so all this means is that I will use the app less because you are wasting my time, and trying my patience, by putting another layer between myself and my usage data.

Re: Let's talk: Three app changes

freddystarr61 — Thu, 03 Nov 2022 22:33:24 GMT

excellent

Re: Let's talk: Three app changes

Clever-Trevor — Fri, 04 Nov 2022 19:28:43 GMT

Good update, would have liked an iPad version ( ie horizontal screen orientation rather than iPhone version ). Otherwise is great for multiple accounts 👍

Re: Let's talk: Three app changes

Therion77 — Sat, 05 Nov 2022 23:53:25 GMT

I want to turn on the adult content and it won't let me

Re: Let's talk: Three app changes

PeteG — Sun, 06 Nov 2022 19:30:50 GMT

Hello, Therion77.

Welcome to the Three Community.

If you've never had the adult content filter removed before, it's likely that you'll need to get that authorised first. You can do that by contacting our customer service team on one of the options here.
The team will need a credit card, or if you don't have that, you can give them permission to complete an Experian check.
Lastly, you can pop into a local store with photo ID, and the store can verify you there.

Pete.

Re: Let's talk: Three app changes

JonathanB — Tue, 08 Nov 2022 11:57:28 GMT

Hey @Clever-Trevor,

Nice to see you on the community again. 🙂

I'll be sure to pass this feedback on. I do agree, it'd be handy to take into account tablets/iPads too.

Re: Let's talk: Three app changes

BA — Fri, 13 Jan 2023 00:23:14 GMT

When will business customers get access to the Three plus rewards app and My3 app ? It's unfair that it's advertised as Pay monthly customers can get it but business customers are not eligible for it.

Re: Let's talk: Three app changes

StephR — Fri, 13 Jan 2023 10:34:13 GMT

Hi @BA, thanks for taking time to join us here at Three Community 😊

We’re working on making Three+ available to our Home Broadband, Mobile Broadband, and Business customers soon. We don't have any specific dates for you, but we'll be sure to let our customers know of any exciting updates.

Our Business customers can also get insight and analysis on mobile spend and usage with Three Analyst. Find out more about this on our Business support pages.

Re: Let's talk: Three app changes

Maxwell — Sat, 04 Feb 2023 00:05:54 GMT

The changes have been very helpful thanks

Re: Let's talk: Three app changes

G4HLF — Wed, 15 Feb 2023 09:06:45 GMT

Hi all,

I joined Three last week and according to the shop I am on "the new system" I believe it is called "Fusion" and during the signup in the store they managed to enter my email address correctly which caused all sorts of problems and took a couple of days to resolve. So my question is this, does anyone else on the "New System" notice that when they login to My Three either via the website or using the new app that you very briefly see the error "No Active Lines Are Found" before it comes up and displays your mobile number?

Regards,

Paul