topic Re: Go Roam is changing… in Let's talk

Go Roam is changing…

JonathanB — Tue, 11 Nov 2025 16:58:48 GMT

Hi Everyone,

We’re excited to announce the latest improvements to our Go Roam offering for Three Your Way customers. Starting from 22 June 2025, when you upgrade or take a new plan, you will enjoy inclusive Go Roam – no more counting Daily Go Roam Passes or worrying about running out*.

Value plan customers will have inclusive roaming in 49 destinations with Go Roam in Europe included in their plan.
Complete plan customers will have inclusive roaming in over 160 destinations worldwide. (Including all destinations from Go Roam in Europe, Around the World, and Around the World Extra).
When roaming in a destination included with your plan, there’s no need to purchase passes, or pay any daily roaming charges, simply use your phone as you would at home**.

Don’t need roaming or other perks? Lite plans keep your airtime costs low, and you can still pay daily roaming charges or purchase roaming pass add ons if the need arises.

If you’ve taken your plan before 22 June 2025, everything will stay the same, and you can continue to use any daily roaming passes if applicable till the end of your minimum term. When you next upgrade you’ll be able to move onto these new offers, alongside the other benefits of Three Your Way, such as Paramount+, Extended Warranty, and free screen repair. Can’t wait? Check out our Anytime Upgrade offers here.

Please let us know what you think of these new improvements to Go Roam in the comments! For more information about these new changes, check out our Roaming Support page.

*Available on Three Your Way Pay Monthly plans for customers who have joined, renewed, or on or after 22 June 2025 (no other plans, including Pay As You Go or Pay Monthly plans entered into before 22 June 2025, will be impacted by these changes and will continue to be charged at current standard roaming rates).

**Fair usage policy of 12GB per bill cycle applies

Re: Go Roam is changing…

Anonymous — Mon, 23 Jun 2025 09:41:19 GMT

This is great news: well done Three!

Re: Go Roam is changing…

Anonymous — Mon, 23 Jun 2025 09:48:52 GMT

Will it still be free to receive calls in all 160 Go Roam destinations, even if a customer is on a Lite or Advanced Plan?

Re: Go Roam is changing…

JonathanB — Mon, 23 Jun 2025 09:57:44 GMT

Hi @Anonymous,

Yes no changes to any of the older plans. It's still free to receive calls in Go Roam destinations.

Thanks,
Jonathan

Re: Go Roam is changing…

JonathanB — Tue, 24 Jun 2025 14:18:59 GMT

Just to add to this point, if you take a Value or Complete plan now, you won't be limited by passes in an inclusive destination, so you can freely make calls and send texts home!

Re: Go Roam is changing…

Anonymous — Tue, 24 Jun 2025 20:34:02 GMT

Although tbh the 12gb fair usage limit for roaming is far too low......

Re: Go Roam is changing…

Gss — Fri, 04 Jul 2025 15:54:48 GMT

Be even better if you offered this to existing customer on the complete tariffs rather than just new customers!

Re: Go Roam is changing…

Johnny_boy — Tue, 08 Jul 2025 22:38:01 GMT

Looks good, but and this is a big but I just upgraded 4 SIM only to complete at the start and middle of June to get the 56 passes on each. It covered us in Mexico which was what we wanted but again the new plans are another offer that we can’t take advantage of for two years.

kudos to the Three store that waved £600 of upgrade fees that online or phone would have made us pay to get onto complete.

full marks to the lady I spoke to on the phone who said she’d get me a better iPhone than the 1Tb iPhone 16 pro max that I currently have which was the only way to avoid the upgrade fee…

you guys really need to treat customers wanting to stay longer a bit better.

Re: Go Roam is changing…

JonathanB — Thu, 10 Jul 2025 13:24:06 GMT

Hi @Johnny_boy, @Gss,

I appreciate where you're both coming from, but some changes to the terms and plans are dependent on when your plan starts. So existing customers are eligible when they renew or change their plan.

Three Your Way customers on the older Value and Complete plans have up to 14, 28 or 56 days of Daily Go Roam passes included, where customers can roam at no extra cost in any destinations covered by Three’s Go Roam proposition, in over 160 destinations worldwide, so you are still eligible for a similar benefit with the inclusive passes on the previous Value and Complete plans.

Thanks,
Jonathan

Re: Go Roam is changing…

Nats727 — Wed, 03 Sep 2025 09:13:20 GMT

My experience is terrible. I’ve been with Three and have 2 contracts. Not sure why my plan has changed after I’ve always been able to make calls from abroad and use data abroad in Asia, Africa and Europe.
I am currently in Europe and was suprised to find out go roam had been switched off. Not very happy with this service at all and am considering leaving 3 after over 12 years

Re: Go Roam is changing…

MichaelP — Thu, 04 Sep 2025 08:42:57 GMT

Hello @Nats727,

I'm sorry to hear that you've had some roaming issues and can understand how this has impacted your travels.

To clarify, did you receive any notification about a plan change? Changes can happen if you upgrade or if an older plan has to be migrated to a new one, but any plan changes should be made clear to you.

Otherwise, by switched off, do you mean you could not roam at all? Or did you have daily passes that are no longer there?

I would really appreciate any extra info that you could share.

Thanks,
Michael

Re: Go Roam is changing…

CF112 — Wed, 17 Sep 2025 12:57:49 GMT

For the extended periods of roaming which I am planning to spend 2 or more complete months in 1 or more Go Roam destinations (e.g. Hong Kong, USA, Canada, France, China, etc ) from October 2025, if I am under the Complete Monthly Plan and keep using my allowance under the Fair Usage Policy ( e.g.12GB per month), is there any restrictions on using the Personal Hotspot when roaming abroad?

Re: Go Roam is changing…

Anonymous — Wed, 17 Sep 2025 13:06:13 GMT

I'm pretty sure you can only use Personal Hotspot in Go Roam in Europe destinations.

Re: Go Roam is changing…

CF112 — Wed, 17 Sep 2025 20:04:09 GMT

With this latest improvements on Go Roam, would that be one of the solutions to keep the UK mobile number when moving abroad?

Re: Go Roam is changing…

Anonymous — Wed, 17 Sep 2025 21:11:03 GMT

No: Go Roam isn't designed for permanent use overseas, nor is it allowed.

Re: Go Roam is changing…

JonathanB — Thu, 18 Sep 2025 12:55:08 GMT

Hi @CF112,

@Anonymous is spot on here, the changes don't affect our fair use policies. Go Roam is intended for short trips and holidays, we don't offer this service with the intention of anyone permanently roaming.

Thanks,
Jonathan

Re: Go Roam is changing…

Holiday25 — Sun, 12 Oct 2025 14:28:14 GMT

Is there a limited total number of days per year or per 24 month contract that you can use the 25g data if on the complete plan? I've read 56 days with the 24 month plan but when I went into a store the man said there is no limit as your phone or plan resets once you return home. I goo away four or five times a year for 30 days at a time. I'm confused on how it will effect me if I change plans with 3 . My contract is about to finish

Re: Go Roam is changing…

PeteG — Mon, 13 Oct 2025 09:28:45 GMT

Generally Go Roam is for short stays abroad, and there are rules to prevent users from using the service abroad full time. If you spend two complete months in 1 or more go roam destinations within a rolling 12 month period, the roaming service may be restricted. If you're only away for 30 days at a time, returning to the UK, or a non go roam destination, then you'd be breaking up your stays in a way that satisfies the requirements.

Pete.

Re: Go Roam is changing…

Holiday25 — Mon, 13 Oct 2025 13:52:51 GMT

Thank you for your reply and I’m satisfied with what you have said . This will enable me to make my mind up about a new co tract with 3 .