https://community.three.co.uk/t5/Account-and-services/Top-up-amount-disappeared/m-p/41685#M10010 <P>Hello, BlueBoy.&nbsp;</P> <P>It's disappointing to hear you're having issues after completing your top up. Is it possible that you applied the £20 as credit to the account and left it without converting it to a Data Pack? If so, the credit could have been consumed by accident.&nbsp;</P> <P>If you're not sure, it might be worth reaching out to the PAYG <A href="https://bit.ly/3qy33AK" target="_self">Support Team</A> for more advice.&nbsp;</P> <P>Pete.</P> Mon, 02 Dec 2024 10:41:17 GMT PeteG 2024-12-02T10:41:17Z https://community.three.co.uk/t5/Account-and-services/Top-up-amount-disappeared/m-p/41680#M10008 <P>Hi</P><P>My £20 top up has vanished from my balance when I proceed to purchase a 14 day data pack on the automated telephone service. (444) please can anyone advise me? Thank you.&nbsp;</P> Sun, 01 Dec 2024 21:57:30 GMT https://community.three.co.uk/t5/Account-and-services/Top-up-amount-disappeared/m-p/41680#M10008 BlueBoy 2024-12-01T21:57:30Z https://community.three.co.uk/t5/Account-and-services/Top-up-amount-disappeared/m-p/41685#M10010 <P>Hello, BlueBoy.&nbsp;</P> <P>It's disappointing to hear you're having issues after completing your top up. Is it possible that you applied the £20 as credit to the account and left it without converting it to a Data Pack? If so, the credit could have been consumed by accident.&nbsp;</P> <P>If you're not sure, it might be worth reaching out to the PAYG <A href="https://bit.ly/3qy33AK" target="_self">Support Team</A> for more advice.&nbsp;</P> <P>Pete.</P> Mon, 02 Dec 2024 10:41:17 GMT https://community.three.co.uk/t5/Account-and-services/Top-up-amount-disappeared/m-p/41685#M10010 PeteG 2024-12-02T10:41:17Z