https://community.three.co.uk/t5/Account-and-services/Overcharged-in-the-name-of-services/m-p/41741#M10037 <P>I have been using Three for almost three and a half years now. Last month, I changed my contract to 120GB. However, when I received my bill for this month, it totaled around £164.87. Upon reviewing the bill, I noticed there was a £148.87 charge for exceeding my allowance.</P><P>I called customer care to verify this charge, but they were not clear about why I was billed this amount. All they kept saying was that I had used Google services. I am certain that I did not use any of their services, and I don't understand why these charges would appear on my Three bill.</P><P>If you could help me resolve this issue, I would greatly appreciate it.</P><P>&nbsp;</P> Tue, 03 Dec 2024 16:27:44 GMT Simon023 2024-12-03T16:27:44Z https://community.three.co.uk/t5/Account-and-services/Overcharged-in-the-name-of-services/m-p/41741#M10037 <P>I have been using Three for almost three and a half years now. Last month, I changed my contract to 120GB. However, when I received my bill for this month, it totaled around £164.87. Upon reviewing the bill, I noticed there was a £148.87 charge for exceeding my allowance.</P><P>I called customer care to verify this charge, but they were not clear about why I was billed this amount. All they kept saying was that I had used Google services. I am certain that I did not use any of their services, and I don't understand why these charges would appear on my Three bill.</P><P>If you could help me resolve this issue, I would greatly appreciate it.</P><P>&nbsp;</P> Tue, 03 Dec 2024 16:27:44 GMT https://community.three.co.uk/t5/Account-and-services/Overcharged-in-the-name-of-services/m-p/41741#M10037 Simon023 2024-12-03T16:27:44Z https://community.three.co.uk/t5/Account-and-services/Overcharged-in-the-name-of-services/m-p/41758#M10044 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/28726">@Simon023</a>&nbsp;</P> <P>Welcome to the Three Community.</P> <P>We're sorry to hear that you've had unexpected charges applied to your latest bill.&nbsp;</P> <P>Did our team manage to give you the details for Google to allow you reach out to them?&nbsp;</P> <P>It sounds like these charges have been applied to your Three account via our <A href="https://www.three.co.uk/why-three/threepay" target="_self">Three pay</A> service.&nbsp;</P> <P>If you'd like to discuss this further, please reach out to our <A href="https://www.three.co.uk/support/complaints/how-to-complain" target="_self">Complaints team</A>.</P> <P>Jade</P> Wed, 04 Dec 2024 13:43:04 GMT https://community.three.co.uk/t5/Account-and-services/Overcharged-in-the-name-of-services/m-p/41758#M10044 JadeF 2024-12-04T13:43:04Z https://community.three.co.uk/t5/Account-and-services/Overcharged-in-the-name-of-services/m-p/51934#M12577 <P>I have the same thing. Did you end up getting this resolved?</P> Tue, 24 Jun 2025 07:34:29 GMT https://community.three.co.uk/t5/Account-and-services/Overcharged-in-the-name-of-services/m-p/51934#M12577 rodarodaro 2025-06-24T07:34:29Z