topic Account/upgrade issues in Account and services

Account/upgrade issues

newguy_2024 — Tue, 10 Dec 2024 11:57:06 GMT

I have two numbers registered to one account. However, since the recent app/website changes, I can only see details for one of the numbers. I received a message on the second number to say I was due an upgrade. I ordered the upgrade online, but it appears to have applied to the other number, despite that number not being due an upgrade until next year. The live chat assistant can't understand this issue. Is my only option to speak to someone on the phone?

Re: Account/upgrade issues

JadeF — Wed, 11 Dec 2024 10:14:25 GMT

Hey @newguy_2024

Welcome to the Three Community Page.

Ah what a pain!

I believe there is a dropdown option to get access to the other number since the most recent update on the app.

Yes the other option is to dial 333 from your Three phone and speak to one of my colleagues.

Jade