GDPR issues

pmak — Tue, 10 Dec 2024 11:31:25 GMT

Hi Three team,

Yesterday, I rang up Three and requested to transfer my mobile number to my son. Your colleague said that it was not possible. Instead, he said that I can add my son's name in the account. I gave him my son's name, date of birth, address, and email. I checked many time my Three account online. However, I still cannot find my son's name. I rang up to Three again. The other colleague checked and said that the system has no information of my son at all!

I just wonder how your colleague used my son's information? I am not comfortable with this. Please check. Thanks.

Re: GDPR issues

JadeF — Wed, 11 Dec 2024 09:28:24 GMT

Hey @pmak

Welcome to the Three Community page.

I'm confident that you have nothing to be concerned about, but understand why you may feel this way.

This isn't a customer service page, so if you pop on over to raise your complaint with our team here, they'll be more than happy to help.

Jade

topic Re: GDPR issues in Account and services

GDPR issues

Re: GDPR issues