Successful credit check (twice) but unable to hit the "continue button"

Griffdindu — Mon, 16 Dec 2024 23:46:48 GMT

Hi there,

I went to upgrade my device as the plan was coming to an end and I passed the credit check, read through a bunch of info and hit "i agree", etc, was told to download something but was unable to do this, then when it came to finalising the order I went to press "continue" and nothing would happen. 3 dots would appear and then nothing would change. I tried hitting it over and over again and nothing would happen. I then went to my computer and went through the same process meaning a second credit check and once again the same issue on my computer.

Multiple credit checks can affect my score and this is not okay. I am trying to do something that has been very simple for the last 10 years with Three and I'm feeling a bit disheartened by this experience. It looks like I have no orders when I check my account and would like some help with this.

Re: Successful credit check (twice) but unable to hit the "continue button"

JadeF — Tue, 17 Dec 2024 16:26:25 GMT

Hey @Griffdindu

Welcome to the Three Community Page.

I'm sorry to hear of the issues you've faced when requesting to upgrade your plan with us.

Are you upgrading via your app or online? Have you tried to reach out to the Customer service team to check this?

Jade

topic Re: Successful credit check (twice) but unable to hit the "continue button" in Account and services

Successful credit check (twice) but unable to hit the "continue button"

Re: Successful credit check (twice) but unable to hit the "continue button"