topic Re: Outstanding bills for closed account in Account and services

Outstanding bills for closed account

Vsam1 — Tue, 17 Dec 2024 12:55:19 GMT

I found out that I was paying for an account and phone number that I hadn't used for a year. I was eventually able to close the account (or so I thought) after agreeing to pay I final bill. It was £60+ which is ridiculous really as I'd been wrongfully paying for a closed account for almost a year. They told me I wasn't entitled to a refund and there was no evidence that I had closed my account (despite not using the phone for that period). Anyway, I paid the £60 to be done with it, and was assured that was the end of that. But, this morning I've had another bill with an outstanding balance, with another threat to send to d3bt collection agency!

I have the account number for the account, but do not remember the old number.

This is driving me insane, I'm continually having to pay for something I don't use!

Re: Outstanding bills for closed account

MZone — Wed, 18 Dec 2024 10:35:21 GMT

If live chat, 333 are not helping. It might be worth your time raising a complaint via this page https://bit.ly/3RaqpvS

Re: Outstanding bills for closed account

JonathanB — Wed, 18 Dec 2024 17:20:10 GMT

Hi @Vsam1,

I'm sorry to hear about this dispute around the final bill for your account. We can't access or discuss account details directly in response to a community post, but I'd like to get you in touch with some more help with this.

I've sent you a PM to help you contact some colleagues who can help further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan