topic Re: Mrs G in Account and services

Bad experience

GP1 — Wed, 06 Aug 2025 13:03:51 GMT

Hi,

Have anyone had really bad experience with three. I had very bad experience from Feb 24 and nothing is resolved till date. Do you go to Ombudsman to report?

Mod note post title edited for clarity

Re: Mrs G

Geluk — Thu, 19 Dec 2024 16:40:49 GMT

Please post with meaningful SUBJECT LINES; start with finding COMPLAINTS PROCEDURE on 3's website.

Re: Mrs G

Clever-Trevor — Thu, 19 Dec 2024 17:52:01 GMT

Yep…. Lot here - go to Ombudsman - as no cost - and they seem to get to a resolution.

Re: Mrs G

JonathanB — Fri, 20 Dec 2024 12:41:49 GMT

Hi @GP1,

I'm sorry to hear this. If you've raised a complaint with Three and it hasn't been resolved with an outcome we can mutually agree to, then you would receive information on how you can approach the Ombudsman. Please let us know a bit more about your experience and we may be able to provide more help or advice?

Thanks,
Jonathan