Concern Regarding Limited Data Add-On Options

Gopi_22 — Fri, 27 Dec 2024 14:09:26 GMT

Hi,

I just wanted to check if this is an issue—my plan only has one data add-on option available now. I called customer support, and they told me that the only choice I have is the £25 unlimited data for a month.

I used to have other options, so what happened? I find this really unfair, especially since I only have 8 days left until my data refreshes.

Is there anything you can do to fix this?

Re: Concern Regarding Limited Data Add-On Options

JonathanB — Mon, 30 Dec 2024 16:49:34 GMT

Hi @Gopi_22,

Details of available Add ons can be found here. Or you should be able to log in to My3 to view the options and select an Add on.

There are alternative options to the unlimited add on, but please be aware that "monthly boosts" do automatically renew, so I'm not sure if that may have caused some confusion if you were only after a temporary boost for one month. You can also discuss changing your monthly plan with customer services, this can help prevent the need for future add ons.

Thanks,
Jonathan

topic Concern Regarding Limited Data Add-On Options in Account and services

Concern Regarding Limited Data Add-On Options

Re: Concern Regarding Limited Data Add-On Options