topic Re: Fraud in Account and services

Fraud

Jobby — Mon, 30 Dec 2024 11:02:28 GMT

How do I get my stolen money back from these crooks if they refuse to speak to me?

Re: Fraud

Anar1a — Mon, 30 Dec 2024 13:43:40 GMT

Hello!

Without additional information, it's quite difficult to help you.

Are you talking about additional charges you have not made? Double billing on direct debit? Repeated Debit/credit card charges?

It sounds like you should be shopping around for a new provider and thoroughly investigate what had happened, open a complaint and go through the ombudsman if necessary (challenging incorrect billing should be easy but apparently three has been making it extra difficult for some individuals lately)

Re: Fraud

JonathanB — Tue, 31 Dec 2024 09:22:09 GMT

Hi there,

Welcome to the Three Community! It sounds like you've been having a really frustrating time, but we'll do our best to help. Please tell us what's happened, and we'll be happy to provide advice or point you in the right direction for more help.

Thanks,
Jonathan