topic Re: 14 day Go Roam Europe pass. in Account and services

14 day Go Roam Europe pass.

clio202 — Thu, 02 Jan 2025 12:27:05 GMT

I have purchased a 14 day Go Roam Europe pass. Under the 'remaining allowances' section on my account under the 'personal allowances' I can see that it show the start date and the end date - see below;

14 Day EUR

Start: 25 Dec 2024. 23:28:11

End: 8 Jan 2025. 23:28:11

I'm back from my first trip of 7 days to Malta, and my next trip of three days starts on the 8 January to Valencia. I thought I was buying 14 seperate days that I could use at any time during the year (or something like that). Am I to assume that the passes time out on 8 Jan? So now I'm going to have to buy more roaming days??

Any help gratefully appreciated. Thank you!

Re: 14 day Go Roam Europe pass.

JBean — Thu, 02 Jan 2025 14:36:37 GMT

Yes, you’ll need another pass to cover the days you’re in Valencia

Re: 14 day Go Roam Europe pass.

clio202 — Thu, 02 Jan 2025 16:58:39 GMT

Thank you JBean, I'm sorry to bother the community group about this, but for the life of me I couldn't get a clear answer from Three's chat bot, the help line, or any of the information on the website.

A supplementary question - does anyone know if there any way of extending the end time?

Re: 14 day Go Roam Europe pass.

JBean — Thu, 02 Jan 2025 17:41:18 GMT

Only way would be to unlock another day… hope this helps

Re: 14 day Go Roam Europe pass.

JonathanB — Fri, 03 Jan 2025 09:55:50 GMT

Hi @clio202,

No worries, we welcome any questions great or small here, and your post may help others with similar questions in the future. @JBean is spot on here, sorry for any confusion but the Go Roam Pass runs from the day it's first activated abroad for 14 consecutive days (3 and 7 day Passes also available).

When this runs out, you can use Go Roam day by day, you'll just incur a daily roaming fee when you first make chargeable usage such as calling out, sending a text, or using data on any particular day, or you can purchase another Go Roam Pass add on. Here's a link to our Roaming Support page, you can check rates for any destination, and find other FAQs here.

Thanks,
Jonathan