topic Cancelled Paramount + in Account and services

Cancelled Paramount +

Suphawan — Fri, 10 Jan 2025 00:49:07 GMT

Hi, I try to find out how to cancel paramount + for three months now and have no idea how because it's taken my money from my bills on 3 not from the paramount + website. So, it's harder to cancel. I use paramount only 1 times. Since last year. It's pointless to keep it because I will never use. I did go to a shop (3) ask for help but did not work. They don't want me to cancel paramount + for me. I'm wasting money here. 😑 I really need he'll please 🙏 😢

Re: Cancelled Paramount +

Geluk — Mon, 13 Jan 2025 10:07:12 GMT

Call 3 directly on 333, or try CHAT.

https://www.three.co.uk/support/contact-us

Mod note: link corrected

Re: Cancelled Paramount +

PeteG — Sat, 11 Jan 2025 09:36:20 GMT

Hello Suphawan.

It's disappointing to hear you're having issues cancelling the subscription. To cancel it, you can log into the Paramount + App, or log online, and then cancel it. Once you've done that, billing for the service will stop and the service will shut down at the end of the period you've been billed for.

Pete.

Re: Cancelled Paramount +

LG2 — Sat, 11 Jan 2025 11:23:10 GMT

I deleted it via 'add-ons' on the website, but was charged anyhow this month. Conveniently, customer service chat disconnected twice before we could resolve the issue. The first rep was extremely rude to me. This is absolutely not the way to treat (or retain) customers!

Re: Cancelled Paramount +

PeteG — Sun, 12 Jan 2025 10:03:43 GMT

Hello, LG2.

It's disappointing to hear you're having issues. It's unclear at what stage you're actually at with the issue as this comment indicates that you got it resolved, but one of the two other comments you made indicate you are still working on it, and the other says you keep getting cut off.

Can you confirm what's currently happening? Did you get the subscription cancelled?

Pete.

Re: Cancelled Paramount +

jltyhn — Sat, 07 Feb 2026 13:24:07 GMT

For anyone having an issue deleting Paramount, make sure you go to you basket after you remove it from the add on section in your account. The cancellation will only be processed if you checkout your basket with the changes.