topic Re: fraud in Account and services

fraud

And-14 — Thu, 09 Jan 2025 22:17:18 GMT

someone has changed the primary number for my account, a number I don't use is added to the top screen and I'm the account holder, three moto has taken payments over the phone and cancelled my wifi and cut this off straight away while on call. when checking payments on my bank payments from 2020 was there then disappeared. three moto claim I owe money for an account I don't have, my device model number has changed on my device when i was using it for hotspot for firestick, three told me to open and have reset hotspot which i feel was not a secure thing to do please advise

Re: fraud

Geluk — Mon, 13 Jan 2025 10:06:19 GMT

Call 3 directly on 333, or try CHAT.

https://www.three.co.uk/support/contact-us

Mod note: link corrected

Re: fraud

PeteG — Fri, 10 Jan 2025 10:59:56 GMT

Hello there.

Welcome to the Three Community.

I'm not entirely sure what the situation would be with regard to your account, and it sounds like you have a few different queries that would ultimately require someone with access to the account from the Support Team to be able to confidently provide answers.

I think Geluk is right in their advice to pop through to the team for specific advice. I've included a link to the contact options.

Pete.