topic Re: Incorrect billing in Account and services

Incorrect billing

TasG — Mon, 30 Dec 2024 06:26:49 GMT

I’ve cancelled my paramount plus subscription it still being charged for it.
Not to mention the paramount plus service/my account has stopped so although I’ve completed the forms to cancel it twice I’m being charged for it after the second month of cancelling and I can no longer access paramount plus anyway. Please may this be updated and refunded?

Re: Incorrect billing

JonathanB — Tue, 31 Dec 2024 10:22:39 GMT

Hi @TasG,

Sorry to hear about this. Although your airtime charges are billed in advance, usage and subscriptions are billed in arrears, so you may see one more charge for a subscription after this is cancelled. You can check your recent bills on My3 on a browser or the Three App to confirm the dates the subscription charge is covering.

I'd recommend to check these dates against when you requested to stop the subscription, but please let me know if it still doesn't look right once you've checked these.

Thanks,
Jonathan

Re: Incorrect billing

LG2 — Sat, 11 Jan 2025 17:10:45 GMT

This happened to me too and they absolutely refused to refund me. Customer service kept conveniently 'disconnecting' mid conversation each time I reached out to fix this.