topic Re: Data usage warning texts in Account and services

Data usage warning texts

Kirstyoneil1 — Sun, 17 Sep 2023 19:40:57 GMT

Hoping anyone can help me out! I received a text on Friday night saying that I had used 80% of my data leaving me with 5.886G left. I woke up this morning to another text saying I'd used 100% of my data.

On my Three app, it says I've still got 3.6G of 30G left. Can anyone shed any light if I'm now being charged extra to continue using my data? Or if I do still have the 3.6G left?

Re: Data usage warning texts

Anonymous — Sun, 17 Sep 2023 20:20:01 GMT

If it were me I’d go by the total shown in the app. I’ve had strange texts from Three on occasions and when I had occasion to call 333 the other day there was a voice saying there had been issues with texts and emails from Three and it’s was being sorted. I’d still contact customer service though but I’d lay odds on my explanation being near the mark.

Re: Data usage warning texts

JonathanB — Mon, 18 Sep 2023 10:32:16 GMT

Hi @Kirstyoneil1,

You mentioned in another thread that you haven't left the country? If you're currently in the UK there's not an option to exceed your data allowance without an add on. So no need to worry about excess data charges. If you do use 100% you'll get redirected to a Three page advising that your data allowance is used up.

I'd definitely like to get this looked into though. Are you able to share a screenshot, or the wording of the two messages as a reply?

Thanks,
Jonathan

Re: Data usage warning texts

Avondale — Tue, 19 Sep 2023 17:11:49 GMT

@Anonymous

I had a text a couple of weeks' ago saying that Three were closing my PAYG account because of inactivity. It is used heavily every day !

In the absence of @JonathanB - presumed to be on holiday - the matter was reviewed by @JohnD who confirmed that the system seemed to have generated the message at random and that I was not the only customer impacted.

Re: Data usage warning texts

Anonymous — Tue, 19 Sep 2023 17:28:32 GMT

That must have been what the message on 333 related to!

Re: Data usage warning texts

gordongerry — Thu, 28 Nov 2024 07:12:39 GMT

I have this problem too! According to my app I have 4.4GB left but according to the text I have just received from Three I have used all my data this month - I have not left the country this month.

Re: Data usage warning texts

PeteG — Fri, 29 Nov 2024 11:48:00 GMT

Hello there.

The app can sometimes be a little bit behind with regard to the data visibility, so it's possible the allowance was used leading up to you receiving that text. You should be able to view details relating to your data usage via the phones in built statistics. This might give you an idea for how much was used, and when.

Pete.

Re: Data usage warning texts

steve123 — Mon, 13 Jan 2025 11:25:03 GMT

Same here. I've used more data than normal this month and I got a message saying I've used 100% of my allowance but when I log into my account it tells me I have 2.4 GB left. Trying to find anyone at Three who knows what's going on is ny on impossible.

Re: Data usage warning texts

simrn — Tue, 11 Mar 2025 20:25:39 GMT

Same here. I got a 100% usage text. But I can see 3.3gb data in the app. Also I have a spend cap of 0£. I can still use data, so I guess the text is incorrect? Can I still be charged for out of allowance usage if I have a 0£ spend cap?

Re: Data usage warning texts

Motorman — Wed, 12 Mar 2025 05:33:37 GMT

We having same issue and at work phone not used something going wrong with 3 .

Re: Data usage warning texts

JonathanB — Thu, 13 Mar 2025 17:12:07 GMT

Hi @simrn,

Sorry to hear about this. For Pay Monthly accounts, UK data is capped, so you can only incur extra data charges if you're roaming somewhere abroad, or have purchased an Add On to give you more data.

It sounds like the message could have been sent in error, are your still seeing data allowance available when you check the Three App today?

Thanks,
Jonathan

Re: Data usage warning texts

Aliciamorris — Fri, 23 May 2025 16:44:10 GMT

I think the text may have been a scam, don't do anything with the text, go to a three store or go on the official three website(NOT any contact details from the text) and try and contact three

Re: Data usage warning texts

Aliciamorris — Fri, 23 May 2025 16:44:56 GMT

I think the text may have been a scam, don't do anything with the text, go to a three store or go on the official three website(NOT any contact details from the text) and try and contact three