Active lines not showing

Shahman111 — Tue, 14 Jan 2025 14:13:28 GMT

Hi everyone, I had previously a few SIM only contracts, I have used 2 different email addresses for these contracts , I have purchased a new SIM only contracts and trying to register on app/website , it's letting me register and access my account but then shows no active lines ? I spoken to customer service who advised to use a different email but when I use that it's shows the same issue , I tried to use a new email but this one is not letting me register at all? Any help or advise

Re: Active lines not showing

JadeF — Wed, 15 Jan 2025 15:48:31 GMT

This is something that we have recently become aware of and have a process in place to get this resolved for you.

Please reach out to our Customer service team and we'll take the steps needed to support you.

Jade