https://community.three.co.uk/t5/Account-and-services/Kafkaesque-call-centre-bureaucracy/m-p/43518#M10559 <P>Like many suppliers no e mail services offered. Best go into local 3 store to see</P> <P>if they can assist or CHAT.</P> <P><A href="https://www.three.co.uk/support/contact-us" target="_blank">https://www.three.co.uk/support/contact-us</A></P> <P>And keep keying in <STRONG>SPEAK TO A PERSON.</STRONG></P> Mon, 27 Jan 2025 14:23:15 GMT Geluk 2025-01-27T14:23:15Z https://community.three.co.uk/t5/Account-and-services/Kafkaesque-call-centre-bureaucracy/m-p/43501#M10552 <P>Three’s call centre is in Mumbai. Despite jokes about Indian bureaucracy it could be efficient - but it is Byzantine, passing you from department to department each reading you pages of screed. I’ve just spent nearly 2 hours simply to renew a contract on the same terms! &nbsp;Now I have a query the only way to contact them is through the same Kafkaesque process! Have they never heard of emails? Or even empowering their staff to make intelligent decisions?</P> Fri, 17 Jan 2025 10:19:30 GMT https://community.three.co.uk/t5/Account-and-services/Kafkaesque-call-centre-bureaucracy/m-p/43501#M10552 NDR 2025-01-17T10:19:30Z https://community.three.co.uk/t5/Account-and-services/Kafkaesque-call-centre-bureaucracy/m-p/43518#M10559 <P>Like many suppliers no e mail services offered. Best go into local 3 store to see</P> <P>if they can assist or CHAT.</P> <P><A href="https://www.three.co.uk/support/contact-us" target="_blank">https://www.three.co.uk/support/contact-us</A></P> <P>And keep keying in <STRONG>SPEAK TO A PERSON.</STRONG></P> Mon, 27 Jan 2025 14:23:15 GMT https://community.three.co.uk/t5/Account-and-services/Kafkaesque-call-centre-bureaucracy/m-p/43518#M10559 Geluk 2025-01-27T14:23:15Z