https://community.three.co.uk/t5/Account-and-services/Why-do-I-have-to-pay/m-p/9682#M1058 <P>Hello, Matiseli.</P> <P>Welcome to the Three community.&nbsp;</P> <P>Our Pre paid services don't have bills, so a letter like the one you linked wouldn't be created for that kind of account.&nbsp;</P> <P>The letter would most likely have been created on the back of a contract account which has an outstanding balance on it.&nbsp;</P> <P>Is it possible the account you had was actually a contract account? Or perhaps you more recently started a contract with Three?&nbsp;</P> <P>Pete.&nbsp;</P> Mon, 13 Feb 2023 12:10:35 GMT PeteG 2023-02-13T12:10:35Z https://community.three.co.uk/t5/Account-and-services/Why-do-I-have-to-pay/m-p/9671#M1057 <P>Good day,<BR />I last used your phone service about 3 years ago. I had prepaid credit. Now, out of the blue, this call to action came to me.<BR />Isn't that a mistake?</P> Mon, 13 Feb 2023 09:12:25 GMT https://community.three.co.uk/t5/Account-and-services/Why-do-I-have-to-pay/m-p/9671#M1057 Matiseli 2023-02-13T09:12:25Z https://community.three.co.uk/t5/Account-and-services/Why-do-I-have-to-pay/m-p/9682#M1058 <P>Hello, Matiseli.</P> <P>Welcome to the Three community.&nbsp;</P> <P>Our Pre paid services don't have bills, so a letter like the one you linked wouldn't be created for that kind of account.&nbsp;</P> <P>The letter would most likely have been created on the back of a contract account which has an outstanding balance on it.&nbsp;</P> <P>Is it possible the account you had was actually a contract account? Or perhaps you more recently started a contract with Three?&nbsp;</P> <P>Pete.&nbsp;</P> Mon, 13 Feb 2023 12:10:35 GMT https://community.three.co.uk/t5/Account-and-services/Why-do-I-have-to-pay/m-p/9682#M1058 PeteG 2023-02-13T12:10:35Z