topic Re: Confusion over numbers in Account and services

Confusion over numbers

iperkins1969 — Tue, 21 Jan 2025 17:53:42 GMT

Switched from ID Mobile to Three and had a PAC code. Everything has gone OK except that I cannot change the number on my new phone to my old number which came over with the PAC.

I have texts going out on one number and people texting me back on the other. Really confusing.

Re: Confusion over numbers

jr0 — Tue, 21 Jan 2025 18:08:37 GMT

When was your porting completed?

Re: Confusion over numbers

iperkins1969 — Tue, 21 Jan 2025 19:20:57 GMT

Over 10 days ago

Re: Confusion over numbers

jr0 — Tue, 21 Jan 2025 21:57:43 GMT

iD Mobile is an MVNO that uses Three network. So maybe something went wrong in the porting process but because they are same network it's having this weird behaviour.

What is phone number used on the out messages? I mean is the ported number or Three's temporary phone number that came initially with Three's SIM? (Do not reveal or share personally identifiable information like your phone numbers, as stated in the community rules). And same question for inbound/received messages? And is Three's SIM the only slotted in your phone? Or do you have both SIMs (assuming your device can handle 2 Sims, e.g. have 1 plastic SIM and another eSIM )

I'm also wondering how things work since RCS is now available in the UK. Do you know if you have RCS enabled on your phone? android or apple by the way?

Re: Confusion over numbers

iperkins1969 — Tue, 21 Jan 2025 22:15:09 GMT

Thanks. I kind of understand some of what you said, but most of it has gone over my head. Thank you for taking the time to respond. I’m going to take this into a Three shop to sort.

Re: Confusion over numbers

JadeF — Wed, 22 Jan 2025 10:45:28 GMT

Hey @iperkins1969

Welcome to the Three Community page.

Can you tell me what type of device you have?

It's likely that you'll need to go into the settings within the phone to update your number.

Jade

Re: Confusion over numbers

JadeF — Wed, 22 Jan 2025 11:47:30 GMT

Hello again @iperkins1969

I'm going to send you a private message on what steps we can take next for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Jade