topic Re: Help with paramount plus in Account and services

Help with paramount plus

Jaym — Mon, 27 Jan 2025 12:34:38 GMT

Hi there so I have received my activation link I click it and it comes up with three options sign in , sign up or sign in with partner I click on partner it only says apple TV no three anywhere even when searched so I go back and sign up with the same email used on my three account and then it says get started and it takes me to the package options available that I have to pay for so how do I redeem my 24 month subscription I have spoken to customer service 3 times and they can't help and keep telling me to speak to paramount then I speak to paramount and they say it's not on there end it's three I just really need help if any one else has had this issue and knows how to fix it

Re: Help with paramount plus

Maxine — Tue, 28 Jan 2025 11:30:36 GMT

Hey Jaym,

That's not great at all. When you got the subscription for this, were you given an activation code at all?

Maxine

Re: Help with paramount plus

Jaym — Wed, 29 Jan 2025 23:38:50 GMT

Hi there yes I had a text message with a link that just opened up the paramount plus app and had no instructions from there

Re: Help with paramount plus

JonathanB — Thu, 30 Jan 2025 17:26:10 GMT

Hi @Jaym,

Sorry for any confusion, when you follow the activation link in your text, just choose the option to create an account, and it should take into account that you have the promotional subscription from Three.

I suspect the sign in with a partner option is related to some other Paramount offer which doesn't relate to Three, our info suggests you should just choose the option as though you're signing up, and the activation link should handle everything else in the background for you.

Let us know if you're still having trouble with getting set up.

Thanks,
Jonathan

Re: Help with paramount plus

Jaym — Thu, 30 Jan 2025 17:31:13 GMT

Hi there Jonathan as I said in the post I create an account then it just takes me to the packages that they offer and I have to pick one then it asks me to pay so it's not doing anything

Re: Help with paramount plus

JonathanB — Fri, 31 Jan 2025 11:18:26 GMT

Thanks for confirming @Jaym, I wasn't clear from your original post if you'd potentially navigated away from the page our link takes you to then navigated back to signing up, this may result in your browser losing track of the info in the activation link.

If you're still having issues even though you've navigated directly to signing up from our activation link, and your link definitely wasn't used to sign up already, then our support information does direct to get in touch with Paramount+ support.

If you're being advised that the issue needs to be looked at by Three, did they give you any explanation or reason, such as the link already having been redeemed, or that it was invalid for some other reason?

Thanks,
Jonathan

Re: Help with paramount plus

Dave6 — Mon, 13 Oct 2025 16:24:56 GMT

Hello,

I'm having a similar issue. I have had several links and all that happens is that there is a 3 messaging saying

Activation Error

Sorry, something's gone wrong - but we can help

Please get in touch

I have spoken to 3 customer service people and have been asked to do basic checks and I can't get past the error message.

Re: Help with paramount plus

MichaelP — Tue, 14 Oct 2025 12:54:37 GMT

Hi @Dave6,

It's a shame to hear you've had these issues with activating your Paramount+ subscription.

When you spoke to Customer Services was any other workaround discussed, or was it possible to send the link again?

Thanks,
Michael