Roaming charges

Mike-2300 — Thu, 30 Jan 2025 10:25:34 GMT

I recently went to India and enquired about roaming charges before I went. All I could see from Three was I was ‘all-set’ to go roaming as I had a pay monthly account.

when I arrived I found I was paying £7 per day roaming charges. Also, my phone was blocked after about three days as Three had set a credit limit on the account.

With poor WiFi I tried to buy an add on which let me use the phone abroad in a large number of countries. When I tried to use the phone I found India was excluded and I needed a more expensive add on.

when I got through to customer services they would not refund the add on I could not use nor let me exchange and pay the extra. I understand this must be in the T&Cs.

I was given a £10 credit presumably because they see this is just exploiting user error.

today I found that charge was swallowed by VAT on top of the original £50 !!!!

Re: Roaming charges

JadeF — Fri, 31 Jan 2025 12:42:28 GMT

Hey @Mike-2300

Doesn't sound like you've had the best experience with ourselves. I'm sorry to hear this.

I'm unable to access account information from this community page, but I'm sure the team would be happy to raise this for further investigation, if you come have a chat with them here.

Jade

topic Re: Roaming charges in Account and services

Roaming charges

Re: Roaming charges