https://community.three.co.uk/t5/Account-and-services/Missed-payment-on-my-credit-file/m-p/45094#M10759 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/32310">@Kennards</a>,</P> <P>I'm sorry to hear there's been an issue with your Direct Debit, and that this has impacted your credit file. <A href="https://www.three.co.uk/support/contact-us" target="_self">Customer services</A> can't directly overturn this, but if there's evidence that this was linked to an error on our part, then the team will raise this with our credit team who can amend this.</P> <P>Please let us know how you get on when you contact them.</P> <P>Thanks,<BR />Jonathan</P> Mon, 03 Feb 2025 17:21:31 GMT JonathanB 2025-02-03T17:21:31Z https://community.three.co.uk/t5/Account-and-services/Missed-payment-on-my-credit-file/m-p/45052#M10747 <P>So I now have a missed payment on my credit file, three screwed up a direct debit payment, not my fault. How do I get this removed from my file ?&nbsp;</P> Sun, 02 Feb 2025 07:14:51 GMT https://community.three.co.uk/t5/Account-and-services/Missed-payment-on-my-credit-file/m-p/45052#M10747 Kennards 2025-02-02T07:14:51Z https://community.three.co.uk/t5/Account-and-services/Missed-payment-on-my-credit-file/m-p/45094#M10759 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/32310">@Kennards</a>,</P> <P>I'm sorry to hear there's been an issue with your Direct Debit, and that this has impacted your credit file. <A href="https://www.three.co.uk/support/contact-us" target="_self">Customer services</A> can't directly overturn this, but if there's evidence that this was linked to an error on our part, then the team will raise this with our credit team who can amend this.</P> <P>Please let us know how you get on when you contact them.</P> <P>Thanks,<BR />Jonathan</P> Mon, 03 Feb 2025 17:21:31 GMT https://community.three.co.uk/t5/Account-and-services/Missed-payment-on-my-credit-file/m-p/45094#M10759 JonathanB 2025-02-03T17:21:31Z