topic Re: Fraud: Fuse Forge Games in Account and services

Fraud: Fuse Forge Games

Jide — Tue, 04 Feb 2025 07:56:18 GMT

Since November 2024 three has been adding to my monthly payment amount so when I went to their office to complain I was told it was cos of fuse forge game I signed for. I never signed up for any game this sound so ridiculous and fraud to me cos when I signed my contract with three nothing of such were mentioned.
I need my money back and this has to be stopped. I see this as manipulating the generality to defraud them of their hard earned money

this is not speaking well of Them here as a company

Re: Fraud: Fuse Forge Games

jr0 — Tue, 04 Feb 2025 10:06:12 GMT

T&Cs? or was a genuine mistake by them?

Re: Fraud: Fuse Forge Games

JadeF — Wed, 05 Feb 2025 12:56:25 GMT

Hey @Jide

It sounds like a subscription service has been signed up to using your SIM and the payment method has been set as Three Pay. Three pay has a step by step process that needs to be followed before the subscription is allowed to go ahead. You can find more information on how Three pay works here.

Have you reached out to Fuse forge to request a refund? Three pay is being used as a billing tool and Three are not keeping this money. We also recommend that you reach out to them to ensure that this subscription is stopped.

If you are still unhappy with the service Fuse forge have provided you with, they are regulated by the Phone paid services authority. You can reach to them here for further advice.

Hope this information helps, but if you wish to log a complaint with us, you can find ways to do so here.

Jade

Re: Fraud: Fuse Forge Games

jr0 — Wed, 05 Feb 2025 15:56:47 GMT

I don't want to get off topic but @JadeF is this Fuse Forge like a premium rate service? Looks like Ofcom is now assuming or taking over PSA's responsabilities (https://www.ofcom.org.uk/phones-and-broadband/mobile-phones/ofcom-takes-on-responsibility-for-regulating-premium-rate-services/ )

Re: Fraud: Fuse Forge Games

JonathanB — Thu, 06 Feb 2025 15:25:12 GMT

Thanks for sharing this @jr0, PSA have indeed handed over to Ofcom as regulator for Premium Rate Services. Fuze Forge do appear to be a 3rd party gaming subscription service.

Re: Fraud: Fuse Forge Games

20yearsCustomer — Thu, 20 Mar 2025 12:57:42 GMT

You are not alone in this unfortunate situation. Three have been hacked by allowing a third party to scam innocent customers—some have noticed unauthorized charges on their bills, while others remain unaware and continue to be scammed.

In my opinion, this could be an inside job that requires thorough investigation by Three. It is highly suspicious that after lodging a complaint, Three confidently directs customers to contact the scammer for a refund.

I questioned Three about how I could possibly subscribe to an app using a router—a device without a screen or touchpad, designed solely to send and receive signals, not function as a mobile device.

Three has failed its customers. It’s time to admit that your system has been compromised and compensate the victims.

Re: Fraud: Fuse Forge Games

Ricker62 — Thu, 19 Mar 2026 15:31:20 GMT

Same problem since August 2025 with a SIM only router - I don't have 3pay.
Did you manage to get it resolved?
I have been having long conversations with their call center about this and they are treating it like it is my problem to resolve !