topic Re: Three + locked me out after porting in number in Account and services

Three + locked me out after porting in number

Lois14 — Wed, 05 Feb 2025 20:30:18 GMT

Hi all,

I changed from one three contract to another (not upgraded), so had to port out and in my three phone number to keep it. Now I have my number back on the new sim, I cant log into the Three + app or register a new account, even though my number is the same. I can still log into the Three app. The exact error message is "Unauthorized: USER_IS_TERMINATED". Any advice? The chatbot can't understand what I am asking for!

Re: Three + locked me out after porting in number

JadeF — Thu, 06 Feb 2025 16:20:44 GMT

Hey @Lois14

Welcome to the Three Community Page.

At the moment you'll be unable to register for Three+ as the telephone number been associated with a Three+ account previously. We`re working on resolving this so you should have access in the future.

Jade

Re: Three + locked me out after porting in number

Lois14 — Mon, 24 Feb 2025 19:19:30 GMT

Any update on this? I miss my perks!!!

thank you for your response.

Re: Three + locked me out after porting in number

JonathanB — Mon, 10 Mar 2025 15:38:38 GMT

Hi @Lois14,

Sorry for the delay in updates, we'll be happy to take a closer look into this for you. Are you still encountering the same error message?

Thanks,
Jonathan

Re: Three + locked me out after porting in number

TomJ — Fri, 16 May 2025 12:15:43 GMT

I'm having the same issue - any solution?

Re: Three + locked me out after porting in number

JonathanB — Fri, 16 May 2025 12:56:14 GMT

Hi @TomJ,

Sorry to hear this, so just to check you did have access to Three+ previously using the same phone number, then the number has been disconnected then brought back online, for example by porting to a different network, then back to Three?

Thanks,
Jonathan