topic Re: Adult Filter - 3 mobile in Account and services

Adult Filter - 3 mobile

chlo123 — Sat, 18 Feb 2023 08:08:49 GMT

Morning all

I have requested the adult filter be taken off my account and I cannot access sites yet from my phone. When I search for them connected to wifi, they appear in the search but then it says 'this site cannot be reached'. When I search connected to mobile data, the sites don't even appear on the search.

Why is it such a faff to have the adult filter taken off? And when should this work?

Re: Adult Filter - 3 mobile

sc1999 — Sat, 18 Feb 2023 13:15:57 GMT

Yes, it is a faff but there are some rules on access to naughty sites which all mobile companies have to observe. I think you may need to blame OFCOM.

For anyone else who needs the bar lifting these are your options:

If you have a credit card, you can use our automated options by calling 333, or via the Three App or My3 online
If you don’t have a credit card, then give our customer service team a call on 333 from a Three phone or 0333 338 1001 from any other phone
Lastly, you can also visit a Three store with valid photo ID and the team there will update your account settings. You can find your closest store using our online locator

Re: Adult Filter - 3 mobile

sc1999 — Sat, 18 Feb 2023 15:31:57 GMT

Yes, it is a faff but there are some rules on access to naughty sites which all mobile companies have to observe. I think you may need to blame OFCOM.

For anyone else who needs the bar lifting these are your options:

If you have a credit card, you can use 3's automated options by calling 333, or via the Three App or My3 online
If you don’t have a credit card, then give 3's customer service team a call on 333 from a Three phone or 0333 338 1001 from any other phone
Lastly, you can also visit a Three store with valid photo ID and the team there will update your account settings. You can find your closest store using the online locator