topic Re: Being billed for old contract, but don't know the mobile number to cancel! in Account and services

Being billed for old contract, but don't know the mobile number to cancel!

northstarisland — Thu, 06 Feb 2025 15:57:11 GMT

Hi All,

Welcome your advice please!

I'm paying for a contract but don't know the mobile number. I can't call Three to cancel because they ask for the number when you call 333. There's no 'I don't know the number' option. The only information I know is the account being charged/card being used.

How do I speak to Three?

Thanks!

Re: Being billed for old contract, but don't know the mobile number to cancel!

Geluk — Thu, 06 Feb 2025 17:58:50 GMT

Contact via CHAT or Direct Message on social media eg "X".

Re: Being billed for old contract, but don't know the mobile number to cancel!

PeteG — Fri, 07 Feb 2025 10:00:25 GMT

Hello there.

When contacting the team on chat or by calling, you can enter a contact number instead. As the system won't recognise the number, it will ask you to repeat the number 3 times, but after that, it will just let you through to the next stage. Once you're speaking to someone, they will be able to help locate the account.

Pete.