MY ADDRESS DONT EXIST ON DPD

OCJUNIOR — Fri, 07 Feb 2025 13:17:47 GMT

I have a order for upgrade placed on the 30th of January 2025 and ahead of the delivery date I was looking into the dpud website And notice that my door number is not existing s this is a new postcode

I try to contact the customer service and again not received any help from them. I tried to explain the situation and that the delivery wouldn't be possible to be scheduled as on the dpd platform. my address is not existent I had similar issues with other company and that is why I was raising concern.

I wanted to pick up this order from the local 3 store however was informed by your customer service that this wasn't possible even though it's clear on the website when choosing your upgrade or a new product that you can choose between home delivery and pick up service

I have 2 questions:

1- why I couldn't select pick up

2- how can the issue with DPD be sorted to avoid more delays?

Re: MY ADDRESS DONT EXIST ON DPD

Geluk — Fri, 07 Feb 2025 14:15:58 GMT

Try:

https://www.dpd.co.uk/content/how-can-we-help/index.jsp

topic Re: MY ADDRESS DONT EXIST ON DPD in Account and services

MY ADDRESS DONT EXIST ON DPD

Re: MY ADDRESS DONT EXIST ON DPD