topic Re: How to change my number? in Account and services

How to change my number?

Bramka969 — Tue, 06 Dec 2022 17:50:58 GMT

Hello, i bought iphone 13 with a transfer number for today but i cant do it

Re: How to change my number?

Piccolo1980 — Tue, 06 Dec 2022 22:31:02 GMT

I think you want to keep your old number. You’ll need a PAC code to keep your number when you change network. Text ‘PAC’ and your date of birth (DDMMYY) to 65075. For example: PAC 071281

Re: How to change my number?

StephR — Wed, 07 Dec 2022 10:36:31 GMT

Hi @Bramka969, welcome to Three Community!

As @Piccolo1980 has advised, you'll need to ask your old provider for a PAC to move your existing phone number to your new Three plan.

If you already have your PAC, have you had trouble using it? What's happening, if so? Are you getting an error when using our online switching form or the Three app?

Let us know a little more and we'll do all we can to help 😊

Re: How to change my number?

Jj — Thu, 02 Nov 2023 23:05:45 GMT

How do you change your number due to a risk to personal security if you have a three contract?

Re: How to change my number?

JonathanB — Fri, 03 Nov 2023 11:18:47 GMT

Hi @Jj,

Please contact customer services, they'll be happy to help change your mobile number. If you're feeling threatened or in danger please contact the emergency services on 999.

If you're in a vulnerable situation, you can also contact specialists in our Customer Wellness Team, they're available 0900-1730 Monday to Friday.

Thanks,
Jonathan

Re: How to change my number?

Jj — Fri, 03 Nov 2023 19:34:47 GMT

Hello

Thanks for getting back to me

I called customer service and they said I can’t change a number which is on contract. Is this correct?

Re: How to change my number?

JonathanB — Tue, 07 Nov 2023 17:59:42 GMT

Hi @Jj,

We definitely have a process for changing your phone number. If you make multiple requests we may need to apply an admin fee for this though. We may have to decline or delay the request if there's other requests pending on your account, or if the account balance is overdue.

Did the team give you an explanation of why they couldn't update the number for you?

Thanks,
Jonathan

Re: How to change my number?

Sohel — Mon, 10 Feb 2025 08:57:51 GMT

I have three number and I would like to chenge my number to my another number.

Re: How to change my number?

Maxine — Tue, 11 Feb 2025 12:23:13 GMT

Hey Sohel,

If you're looking to change your number to a different network you can text PAC to 65075 from your Three phone. You have 30 days to use the PAC code.

Maxine

Re: How to change my number?

Alkomi — Mon, 09 Jun 2025 00:45:52 GMT

Change my old number to my newsim

Re: How to change my number?

Khan2 — Sun, 11 Jan 2026 20:20:35 GMT

I want to change my number from my old number

Re: How to change my number?

PeteG — Mon, 12 Jan 2026 09:59:54 GMT

Hello there.

If you'd like to change your existing phone number to a new random phone number, the Support Team will be able to arrange that for you. Get in touch when you get a chance, the team will be able to help you out.

Pete.