topic Is anyone else getting an error message when trying to add credit with a card? in Account and services

Is anyone else getting an error message when trying to add credit with a card?

KaraBates — Wed, 12 Feb 2025 01:10:57 GMT

I keep getting an the same error message when I try to add credit with my card. Is there a reason this is happening?

Re: Is anyone else getting an error message when trying to add credit with a card?

JadeF — Thu, 13 Feb 2025 10:18:37 GMT

Hey @KaraBates

Are you able to tell me what error message you are getting? Is this a pay as you go top up you are doing?

Thanks, Jade

Re: Is anyone else getting an error message when trying to add credit with a card?

KaraBates — Thu, 13 Feb 2025 16:33:30 GMT

Yes, it's a pay as you go top up I've been trying to do. Everytime I try to add cash credit, it says "something's gone wrong. We're unable to process your order at this time. Please try again." I've had to contact customer service twice about this just to add credit to my account.

Re: Is anyone else getting an error message when trying to add credit with a card?

PeteG — Fri, 14 Feb 2025 10:48:41 GMT

Hi, Kara.

That's not great. I'm really not sure what would be causing that. Have you tried any other cards to see if the issue happens with that as well?

Pete.