topic Re: cineworld voucher code says already used ,when i haven't used in Account and services

cineworld voucher code says already used ,when i haven't used

bobdas — Sun, 16 Feb 2025 12:36:14 GMT

I recently attempted to use my Cineworld voucher code ([insert voucher code]) to book a ticket, but the system is stating that the code has already been used. However, I have not redeemed it before, and I am unsure why this error is occurring.

I have double-checked the code, ensured it is entered correctly, and verified that it has not expired. Despite this, I am still unable to use it. I kindly request your assistance in resolving this issue, as I would like to use the voucher to book a movie.

Please let me know how this can be rectified at your earliest convenience. I would appreciate either a reissued voucher or a resolution that allows me to redeem this one.

Looking forward to your prompt response.

Re: cineworld voucher code says already used ,when i haven't used

lunyeah1981 — Sun, 16 Feb 2025 16:43:27 GMT

Mine too! Ended up paying for parking !! Raging!!

Re: cineworld voucher code says already used ,when i haven't used

Maya — Sun, 16 Feb 2025 20:44:17 GMT

Same issue with me today😪

Re: cineworld voucher code says already used ,when i haven't used

PeteG — Mon, 17 Feb 2025 11:06:01 GMT

Hello there.

Welcome to the Three Community.

It's disappointing to hear you've had issues with the Code. While the code is provided through Three+, the codes are not created by Three. Cineworld supply the codes, and they are also the only ones that can check the status of the codes. I'd recommend speaking to their customer service support team and asking them to check the code and try to determine why it's showing as redeemed if you haven't in fact redeemed it.

Hopefully the team there will be able to provide some answers.

Pete.

Re: cineworld voucher code says already used ,when i haven't used

lunyeah1981 — Tue, 18 Feb 2025 22:25:15 GMT

Cineworld manager say they don’t know and contact 3??????

Re: cineworld voucher code says already used ,when i haven't used

lunyeah1981 — Tue, 18 Feb 2025 22:26:27 GMT

Belfast branch! Sunday 16th 4pm!!