topic Three app in Account and services

Three app

Charley123 — Thu, 20 Feb 2025 08:54:52 GMT

I need to pay my bill today and everytime i try to pog into the 3 ap it says there is an error tried to ring to do it could only speak to a robot even then asked for my details put them in and the robot ended the phone strange

Re: Three app

Paddiewack — Thu, 20 Feb 2025 10:50:40 GMT

You should be able to pay your bill and speak to an advisor over the phone not a robot. You should consider setting up a direct debit which would negate the faffing about you’re currently having to do and give you a £5 reduction on your bill just for paying by that method.

Re: Three app

JonathanB — Thu, 20 Feb 2025 10:58:31 GMT

Hi @Charley123,

We've received a few reports of issues logging into the Three App, and the relevant team are working on this as a priority. If you're still experiencing this issue, it looks like logging in from the https://three.co.uk on a browser is working fine.

Thanks,
Jonathan

Re: Three app

JonathanB — Thu, 20 Feb 2025 11:42:33 GMT

Just to update this, the team have confirmed that the issues logging into the Three App are fully resolved. Please let us know if you encounter any more issues.

Thanks,
Jonathan