topic Re: App and chat not working in Account and services

App and chat not working

Sophiebelci — Thu, 20 Feb 2025 10:23:50 GMT

Three app and website chat not working. I am not able to access it

Re: App and chat not working

Paddiewack — Thu, 20 Feb 2025 10:45:02 GMT

The app hasn’t been working for quite a while now and I’ve seen no updates as to its reinstatement. As for chat I’m guessing it’s the same issue. Keep occasionally trying is the way to go I suppose.

Re: App and chat not working

JonathanB — Thu, 20 Feb 2025 10:52:47 GMT

Hi @Sophiebelci,

We've received a few reports of issues logging into the Three App, and the relevant team are working on this as a priority. It looks like logging in from the https://three.co.uk on a browser is working fine.

What was happening when you tried to chat, was this from the App also or on a browser?

Thanks,
Jonathan

Re: App and chat not working

Paddiewack — Thu, 20 Feb 2025 10:54:31 GMT

App just restored for me two minutes ago!

Re: App and chat not working

JonathanB — Thu, 20 Feb 2025 11:44:34 GMT

That's great news, the team have done some further checks and have confirmed the issue should be fully resolved now. Please let us know if you encounter any further errors like this though.

Thanks,
Jonathan