topic I need to update card payment in Account and services

I need to update card payment

Shelley2- — Thu, 20 Feb 2025 13:45:19 GMT

I have been trying all morning to update my card details as have a new bank card, and I cannot.

I've managed to buy the £10 Top Up as that let me enter the new card details, but cannot now use that to buy my Data package as it tells me it is being used for at least one other recurring payment, on a different number, and to cancel/delete first!!

I don't have any other numbers! And it doesn't tell me where to change/cancel these details!

Anyone able to assist please?

Re: I need to update card payment

Maxine — Fri, 21 Feb 2025 13:16:25 GMT

Hey Shelley2-,

Welcome to the Three Community!

Sorry to hear you're having these issues with getting your card payment changed. Did you do this over the app or was it with our agents on call/chat?

Maxine

Re: I need to update card payment

ItsNotJacob — Sat, 29 Mar 2025 00:43:01 GMT

I am having the exact same issue Shelley2. I think It's a deliberate move to scam you into spending more money

Re: I need to update card payment

jumboslicer — Sat, 22 Nov 2025 18:34:23 GMT

I'm also having the exact same issue. Even when topping up with the new card and selecting the check box the save the new card, it's not saved.