topic Re: Can't get PAC code via text or My3 in Account and services

Can't get PAC code via text or My3

KM1 — Fri, 21 Feb 2025 15:13:44 GMT

Hi, I need a PAC code to transfer my number, but I can't get it via text (PAC to 65075) or My3 account. When I try to request it online, it just shows "undefined." I also can't access Live Chat to contact customer support. Can someone from Three support help me get my PAC code? Thank you!

Re: Can't get PAC code via text or My3

jr0 — Fri, 21 Feb 2025 16:07:08 GMT

Hi KM1

this is just a three users forum and thus no one can help you with that here.
Have you tried to call three support on 333?

Re: Can't get PAC code via text or My3

Jimthebob — Wed, 03 Sep 2025 19:53:48 GMT

I have the same issue. Did you resolve. I can see that the replies on here were not helpful.

Re: Can't get PAC code via text or My3

MichaelP — Thu, 04 Sep 2025 07:46:13 GMT

Hi @Jimthebob,

Welcome to the Three Community. I'm sorry to hear you've had some issues getting your PAC.

I'm going to send you a PM to put you in touch with some colleagues to help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael