https://community.three.co.uk/t5/Account-and-services/I-have-only-received-163-00-refund-instead-of-283/m-p/46124#M11105 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/33064">@Gribbs</a>,</P> <P>I'm sorry to hear that your Trade in value was different from what you were expecting. If there's a change from what is initially quoted after the device is received, the trade in team would usually send you a message so that you can decide whether to go ahead with the refund? Have you been in touch with the trade in team to discuss this?</P> <P>Thanks,<BR />Jonathan</P> Tue, 25 Feb 2025 13:07:07 GMT JonathanB 2025-02-25T13:07:07Z https://community.three.co.uk/t5/Account-and-services/I-have-only-received-163-00-refund-instead-of-283/m-p/45807#M11000 <P>I signed up for new contract on 11/02/25</P><P>I was meant to get a promotional offer of £240 plus £43. 00 trade in.</P><P>I have only received £163 ... a shortfall of £120.00</P> Tue, 18 Feb 2025 16:19:28 GMT https://community.three.co.uk/t5/Account-and-services/I-have-only-received-163-00-refund-instead-of-283/m-p/45807#M11000 Gribbs 2025-02-18T16:19:28Z https://community.three.co.uk/t5/Account-and-services/I-have-only-received-163-00-refund-instead-of-283/m-p/46124#M11105 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/33064">@Gribbs</a>,</P> <P>I'm sorry to hear that your Trade in value was different from what you were expecting. If there's a change from what is initially quoted after the device is received, the trade in team would usually send you a message so that you can decide whether to go ahead with the refund? Have you been in touch with the trade in team to discuss this?</P> <P>Thanks,<BR />Jonathan</P> Tue, 25 Feb 2025 13:07:07 GMT https://community.three.co.uk/t5/Account-and-services/I-have-only-received-163-00-refund-instead-of-283/m-p/46124#M11105 JonathanB 2025-02-25T13:07:07Z