topic Re: TRADE IN SCAM in Account and services

TRADE IN SCAM

AC1 — Thu, 27 Feb 2025 07:18:19 GMT

How much longer can 3 perpetrate this trade in scam? Phone sent to Ingram 10th Feb,received 11th Feb-no acknowledgement from Ingram Micro.Complaint to 3 17th Feb, 20th Feb morning told Ingram have not received phone but in the afternoon told they received phone on 19th-Royal Mail tracking said 11th! Complaints operative last contacted me on 20th,very reassuring(good training) and said would phone me on 24th-still waiting.Including promotion for trade in,I am owed £226,a drop in the ocean for 3.I've not bothered contacting Ingram as that would patently be a waste of time as even complaints appear unable to accelerate this process.So many complaints about Ingram Micro but 3 are still complicit in their appalling practices(lying about phone condition,not acknowledging receipt,not sending money etc.,etc.,) and continue to use them.Phone trade ins are in the lap of the gods it seems.Had I read the reviews of Ingram Micro first,I would not have bothered trading in and at a loss as to how to proceed and,frankly,just venting on here as no help seems available as this appears to be a norm now

Re: TRADE IN SCAM

Paddiewack — Thu, 27 Feb 2025 14:27:17 GMT

Glad you’ve vented your spleen on here so to speak. However you’ll need to direct your spleen to customer service for further venting as this forum has no access to your account.

Re: TRADE IN SCAM

AC1 — Thu, 27 Feb 2025 18:03:50 GMT

I'm well aware that this forum cannot access my account and I have already directed my "Spleen" in the appropriate direction to no avail hence my "Spleen" being vented here.I hope my venting helps to prevent another customer from having to deal with this nonsense by not bothering to trade in with 3.

Re: TRADE IN SCAM

Paddiewack — Thu, 27 Feb 2025 18:41:52 GMT

Then I hope that venting your spleen helps you sleep tonight and dream of a different network.

Re: TRADE IN SCAM

JonathanB — Fri, 14 Mar 2025 15:14:04 GMT

Hi @AC1,

I'm really sorry to hear about these delays with your Trade In payment. Did you receive this in the meantime since originally posting, or do you still need any help looking into this?

If you're still awaiting this, can you let me know did you receive an email confirming the expected date for the payment to be sent, and when this was?

Thanks,
Jonathan

Re: TRADE IN SCAM

JonathanB — Mon, 17 Mar 2025 17:12:39 GMT

Hi @AC1,

Was this resolved in the meantime since posting? Please let us know if you still need any help.

Thanks,
Jonathan