topic Re: Scammed by Fuzeforge on my 3 broadband bill in Account and services

Scammed by Fuzeforge on my 3 broadband bill

KK_2024 — Tue, 03 Sep 2024 18:28:34 GMT

I have same 4g broadband contract with 3 and i have never used any third party apps but they have still sent me the bill £18.00 extra on my bill which is from Fuzeforge that i have never consent or authorised.

I have tried to contact 3 but not much help they passed me the number of 2 different companies and said you need to speak with them they will refund. but as Three pay is service from 3 why i need to chase up scammers as it should not have been happened at first place. I have tried to contact those companies but as usual no luck now i have send them email but i am not sure if they will respond.

Three should stop this scammers using trusted customers account to pay. Very poor service by Three.

Re: Scammed by Fuzeforge on my 3 broadband bill

Geluk — Tue, 03 Sep 2024 20:35:43 GMT

Try;

https://psauthority.org.uk/for-consumers/service-checker

Re: Scammed by Fuzeforge on my 3 broadband bill

Gannie — Mon, 28 Oct 2024 19:09:37 GMT

I am in the same shoes and mine is £50, I complained and complained, no help from Three and the fuzeforge service provider said they cannot justify a refund. If my service provider ‘Three’ has refused to protect my number from unsolicited services and the same ‘Three’ is not willing to help me get a refund then I need to sought for help elsewhere.

Re: Scammed by Fuzeforge on my 3 broadband bill

pp446 — Thu, 05 Dec 2024 15:14:53 GMT

I also had same issue with Three charged 18. I have cancelled my direct debit and ready to fight with all.

So I think they will direct me to some debt recovery services, since I have past experience with such companies so I don't mind spending next year fighting with them. Three should forget any future contracts from or my friends.

Re: Scammed by Fuzeforge on my 3 broadband bill

pp446 — Thu, 05 Dec 2024 17:24:30 GMT

Are you considering leaving Three.

Re: Scammed by Fuzeforge on my 3 broadband bill

pp446 — Thu, 05 Dec 2024 17:24:59 GMT

Any progress in your case...

Re: Scammed by Fuzeforge on my 3 broadband bill

Silpamat — Sat, 07 Dec 2024 12:44:19 GMT

I also have the same problem. same company - Fuzeforge Games.

How to move forward? I don't want to pay for these scammers. Let's move together?

Re: Scammed by Fuzeforge on my 3 broadband bill

johnH_99 — Wed, 11 Dec 2024 22:42:14 GMT

Same thing im dealing with i contacted fuzeforge they were refunding money bu it was up to three to give me it back i also canncled my broadband as i dont seem it is right how any user on ypur wifi can subscribe to anything, i also have been hit with a bill today which fuzeforge is still on it after get confirmation from them it was stopped.

Re: Scammed by Fuzeforge on my 3 broadband bill

Naz1 — Thu, 30 Jan 2025 15:05:26 GMT

Same here WHAT am I meant to do I will sue three for this!! They didn’t protect my account letting others use it they will fall very fast I promise - you won’t win more money by scamming your own customers

Re: Scammed by Fuzeforge on my 3 broadband bill

JonathanB — Thu, 30 Jan 2025 15:11:02 GMT

Hi @Naz1,

I'm sorry to hear you've had unexpected charges on your bill. Normally when there's a 3rd party subscription you can find their contact info on your itemised billing which you can download from your My3 account online. You may also find the link that Geluk shared on their reply to this topic helpful as the PSA hold info and advice on charge to mobile subscriptions.

If this is a reverse charge text message subscription with a 5 digit number, you can usually text STOP in reply to prevent this from continuing, and we'd recommend to make contact with the provider directly if you'd like to dispute the subscription.

Thanks,
Jonathan

Re: Scammed by Fuzeforge on my 3 broadband bill

jaibee — Mon, 03 Feb 2025 10:06:56 GMT

The above link does not work.

Geluk, were you able to get your refund?

Re: Scammed by Fuzeforge on my 3 broadband bill

Lilza23 — Fri, 14 Feb 2025 11:33:32 GMT

I have the same problem, already 5 months I got charged £18 on top of my £22 monthly bill and Three customers service is not helping at all , can you suggest what should I do to stop being ripped off please

Re: Scammed by Fuzeforge on my 3 broadband bill

PeteG — Sat, 15 Feb 2025 10:59:39 GMT

Hello, Lilza.

It's disappointing to hear you have unexpected charged on your account. I'd recommend speaking to the Home Broadband Support Team and requesting a credit limit of £0 be set on the account. That will help prevent any accidental charges from happening on the account.

Pete.

Re: Scammed by Fuzeforge on my 3 broadband bill

jaibee — Thu, 27 Feb 2025 23:14:01 GMT

Hi,

Please check the link below to find how many people are getting scammed by Fuzeforge and Three. Both companies have 1 star rating (because trust pilot doesn't allow negative rating).

https://www.trustpilot.com/review/fuzeforge.co.uk

I am also in touch with customer care with no luck so far.

Re: Scammed by Fuzeforge on my 3 broadband bill

20yearsCustomer — Thu, 20 Mar 2025 12:52:36 GMT

You are not alone in this unfortunate situation. Three have been hacked by allowing a third party to scam innocent customers—some have noticed unauthorized charges on their bills, while others remain unaware and continue to be scammed.

In my opinion, this could be an inside job that requires thorough investigation by Three. It is highly suspicious that after lodging a complaint, Three confidently directs customers to contact the scammer for a refund.

I questioned Three about how I could possibly subscribe to an app using a router—a device without a screen or touchpad, designed solely to send and receive signals, not function as a mobile device.

Three has failed its customers. It’s time to admit that your system has been compromised and compensate the victims.

Re: Scammed by Fuzeforge on my 3 broadband bill

Chichi — Thu, 10 Apr 2025 12:50:01 GMT

Same here, very useless network

Re: Scammed by Fuzeforge on my 3 broadband bill

Niv — Thu, 11 Dec 2025 11:08:05 GMT

Same thing happened to me with a third party subscription called weezchat on my broadband bill. They've said I'm to be refunded but we'll see if that's true or not.

In what world is this not a scam, why would I subscribe to something via a router and not with my phone? Make it make sense.