topic Re: Howard in Account and services

Howard

Howardws — Fri, 28 Feb 2025 12:32:07 GMT

3 tell me they will be closing my account tonight because I haven’t used my phone for three months and haven’t used any credit. I have a monthly account with 4GB available, not a pay as you go account and I use some data every month. The on line chat is as much use a banging my head against a brick wall, customer services don’t understand my problem and the 3 shop can’t help. What do I do?

Re: Howard

Geluk — Fri, 28 Feb 2025 16:13:16 GMT

Don't start preaching about your issues on other people's posts :(

Becoming tedious.

Re: Howard

PeteG — Fri, 28 Feb 2025 17:39:35 GMT

Hello, Howard.

Welcome to the Three Community.

I'm a bit confused about the issue you are having, as the network don't terminate contract accounts for inactivity. Contracts can remain inactive indefinitely without being cut off. You said Three told you the account was being closed, where did this communication come from, and when?

Pete.

Re: Howard

Howardws — Fri, 28 Feb 2025 18:00:10 GMT

The message came from 3. Your confusion is shared by me and the agent at the 3 shop. I had a message a month ago and was told not to worry about it by a 3 agent then another message came this morning.

Howard

Re: Howard

Howardws — Fri, 28 Feb 2025 18:01:46 GMT

I’ve no idea what you are on about.

Re: Howard

PeteG — Sat, 01 Mar 2025 09:58:28 GMT

What format was the message delivered? Can you share a screenshot of the message? Please make sure to hide any personal information if you do.

Pete.

Re: Howard

Howardws — Sat, 01 Mar 2025 10:04:13 GMT

Hi Pete,

Thanks for your interest. It doesn’t matter any more. They cut me off at midnight. I’m off to the three shop once again this morning to try to sort something but I’m minded to move to another supplier.

Cheers,

Howard