Data add-ons are not reflected.

Yutaro10231023 — Sat, 01 Mar 2025 09:21:45 GMT

I purchased a data add-on for 10GB and actually received the following message via SMS, but it is not reflected and I cannot connect to the internet.

Message I received:
ーーーーーーーーーーーーーーー
Hi there,
Your 10GB Data Add-On Top-up has gone through.
Your new balance is £3.
For more Top-up options, or to check your allowances, just log in: three.co.uk/account
Any questions? Get in touch: three.co.uk/contact-us
ーーーーーーーーーーーーーーー

Can you help me with my problem?

Re: Data add-ons are not reflected.

PeteG — Sun, 02 Mar 2025 13:01:35 GMT

Hello there.

There was a message on the website yesterday about maintenance of the online systems that was taking place until today. It's possible that your purchase was somehow impacted by that. Has the issue resolved itself now?

Pete.

topic Re: Data add-ons are not reflected. in Account and services

Data add-ons are not reflected.

Re: Data add-ons are not reflected.