topic Re: Three pay question from new user in Account and services

Three pay question from new user

zenny22 — Sun, 23 Feb 2025 18:01:21 GMT

Hi, I joined three yesterday and received a pay monthly sim, and have a question about three pay. I tried to make a Three pay purchase through the Google Play Store and also on jeffbet using a "pay by mobile" option and both were declined because of insufficient funds. I thought I had an unlimited spend cap, of £40 per day and it would go onto my monthly bill but maybe there's a limitation for new users and I can't use Three Pay to begin with. Does anybody know ?

Re: Three pay question from new user

PeteG — Mon, 24 Feb 2025 10:39:16 GMT

Hello, Zenny.

Welcome to the Three Community.

You may have a credit limit on the account that isn't allowing you to complete purchases. You'd need to contact the support team to check what the limit currently is and get it changed if needed. There's also a separate limit of £40 per transaction, and £240 per month, both of which can't be changed due to regulatory restrictions.

Pete.

Re: Three pay question from new user

Tarajane73 — Mon, 10 Mar 2025 04:58:02 GMT

I have the same exact same problem, and I've been with three for years , i was using three pay regularly and then two months ago while I was in credit it just wouldn't let me do it anymore I, still hasn't we got my spend tap checked my account there's nothing wrong with my payments I have no idea and neither did they if I get a response or an answer I will come back and let you know how to fix it

Re: Three pay question from new user

Anonymous41 — Mon, 11 Aug 2025 23:25:59 GMT

Did you fix it? Ive come across the same problem yesterday and cant do anything with it