topic 180 day plan in Account and services

180 day plan

Paul5 — Fri, 14 Mar 2025 11:30:44 GMT

I’ve received an email from three saying it’s been 180 days since you last used your plan ?

to keep the plan running make a call or use some data .I have made calls in the last 180 days ? Why did I receive this ?

can anybody advise me

Re: 180 day plan

PeteG — Sat, 15 Mar 2025 10:16:56 GMT

Hello, Paul.

That's strange, as the message would typically only come out to users who haven't triggered a chargeable event in the last 180 days. Keep in mind a chargeable event is any usage that would normally cost money or come out of an existing allowance. This doesn't include calling Three numbers, for example 333 or 444. Toping up the account with credit would also count as a chargeable event.

If you're still sure you've done one or more of these things, it would be best contact the Support Team to highlight to them what the event was and when, so they can double check it for you.

Pete.

Re: 180 day plan

JonathanB — Mon, 17 Mar 2025 14:01:19 GMT

Hi @Paul5,

Is it possible you have any unused PAYG numbers registered with the same email? That sounds like the most likely explanation if your main number is in use.

Please ensure that when you are making an occasional call that this is a chargeable one, so calling a freephone, or ringing out once and disconnecting may not be counted as there wouldn't be any credit or data pack usage in that situation.

Thanks,
Jonathan