topic Re: Billing in Account and services

Billing

Charleneclare — Sun, 16 Mar 2025 07:18:21 GMT

my bill was due on 12 /3/25.monthly

When I looked on my 3 app it states it was overdue so I have paid it today.

I thought the monthly payment by direct debit comes out automatically just confused.

Re: Billing

Geluk — Sun, 16 Mar 2025 07:25:40 GMT

No good asking about account issue on a user forum; call 3 directly on "333".😀

Re: Billing

PeteG — Sun, 16 Mar 2025 10:13:51 GMT

Hello, Charlene.

You are correct, the direct debit is supposed to be automatically collected. It might be worth checking your bank account and the My3 account to see if the direct debit is still active on both of those systems.

If it is, I'd recommend speaking to the Support Team in order to check why the direct debit was not collected as expected.

Pete.