Pay as you go top up

Jade1975 — Tue, 18 Mar 2025 03:49:55 GMT

Hi top up £35 at 12.05 am And you send a text Say

Hi there,

Your £35.00 Top-up's good to go - so your new balance is £35.00.

It's 35p per minute, 15p per text, and 10p per MB of data.

You can also convert your Top-up to a Data Pack - which gets you an allowance of data, and unlimited minutes and texts.

Then I tried to buy an add-on It says There's a problem Please try again later

So I waited a couple more minutes And then try it again But then it says Sorry You don't have any credit in your account Then you send me A text message Saying

Hi there,

Something went wrong with the Top-up you attempted at Mar 17, 2025 11:59:59 PM - so it hasn't gone through.

If you're trying to top up with a voucher, check the details and try again.

If you topped up by card, check your balance is higher than the value of your Top-up and try again.

What is going on?

And data will switched off

Re: Pay as you go top up

Geluk — Tue, 18 Mar 2025 07:04:41 GMT

Call 3 on 333 to resolve; can't address a/c issues via a user forum.

Re: Pay as you go top up

JadeF — Wed, 19 Mar 2025 10:06:47 GMT

Hey there.

Have you managed to reach out to the Customer support team to have this looked into?

If not, please pop over so they can access your account to check this for you

Jade

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Pay as you go top up

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