topic Re: Can’t make payment to device plan in Account and services

Can’t make payment to device plan

Sarah7530 — Wed, 19 Mar 2025 09:32:05 GMT

Re: Can’t make payment to device plan

Paddiewack — Wed, 19 Mar 2025 11:21:24 GMT

Your pic is not showing at all. Please explain what problem you’re experiencing.

Re: Can’t make payment to device plan

Paddiewack — Wed, 19 Mar 2025 15:48:32 GMT

Call customer service on 333.

Re: Can’t make payment to device plan

JadeF — Thu, 20 Mar 2025 11:42:23 GMT

Hey @Sarah7530

How frustrating!

How long have you been having this issue? Have you managed to chat with the team to make a payment to your device plan?

Jade

Re: Can’t make payment to device plan

Sarah7530 — Thu, 20 Mar 2025 18:05:53 GMT

I chatted to them online chat and they sent me a link to pay it but looks like I will need to do this every time as still not lettin me do it as it keeps comin up sorry can’t check ur card details

Re: Can’t make payment to device plan

Sarah7530 — Thu, 20 Mar 2025 18:49:11 GMT

After inputting all my card details and then pressing pay now it then takes me back to the previous page with a error sayin sorry can’t check ur card details right now so try again later and it did this for over a week

Re: Can’t make payment to device plan

JonathanB — Mon, 24 Mar 2025 11:46:39 GMT

Hi @Sarah7530,

Glad to hear that customer service could help here. Please let us know if you're still seeing the same issue on your online account next time you need to make a payment.

Thanks,
Jonathan

Re: Can’t make payment to device plan

Adalwulf — Thu, 29 May 2025 11:35:01 GMT

Sadly have been trying to make a payment on my device plan but get the following:

Something went wrongWe can’t load part or all of the information right now, please try again or contact helpdesk

Try againBack to home

0044f780-5f56-4760-a

And when you contact support they tell you they don't have access to that so they can't help.

Re: Can’t make payment to device plan

PeteG — Fri, 30 May 2025 11:59:27 GMT

Hello there.

It's disappointing to hear you're having issues making the payment. I'm not familiar with the issue you've been seeing online when trying to access the payment system. I can feed it back internally to determine if it's a wider issue.

For now, you should be able to make the payment through the support team even if they're unable to assist with the online issue.

Pete.