topic pac code in Account and services

pac code

owenbrassington — Mon, 24 Mar 2025 16:27:54 GMT

my pac code to change my number is saying they can’t verify it

Re: pac code

Paddiewack — Mon, 24 Mar 2025 19:14:58 GMT

A pac code allows you to change your network not your number. Contact customer service and if there’s an issue they can sort it out for you.

Re: pac code

JonathanB — Tue, 25 Mar 2025 10:28:59 GMT

Hi @owenbrassington,

Sorry to hear you're having trouble with your PAC. Are you moving a number to or from Three? When you say we/they can't verify it, is this customer services, our online form, or are you speaking to another provider?

If you can fill us in with a bit more detail we'll be happy to help.

Thanks.
Jonathan