topic Re: Contract cancelation in Account and services

Contract cancelation

Keefer65 — Mon, 24 Mar 2025 18:07:37 GMT

I resently took a sim only contract online out,. No longer needed how to cancel it

Re: Contract cancelation

Paddiewack — Mon, 24 Mar 2025 19:12:48 GMT

If you’re in the minimum term of your contract you’ll have to pay a cancellation fee. Contact customer service on 333.

Re: Contract cancelation

Keefer65 — Mon, 24 Mar 2025 20:06:18 GMT

20th March 2025 contract taken can I cancel online

Re: Contract cancelation

Keefer65 — Mon, 24 Mar 2025 20:07:32 GMT

25th March contract taken can I cancel online

Re: Contract cancelation

Keefer65 — Mon, 24 Mar 2025 20:11:30 GMT

20th not 25th

Re: Contract cancelation

Paddiewack — Mon, 24 Mar 2025 20:16:43 GMT

But with respect you’re saying you commenced the contract on the 25/03. I’m assuming that’s not this year as the date at the time of my writing this is 24/03. So either you’ve got the date wrong or the date refers to 2023/2024. In general I believe you can cancel a contract within the first 14 days but beyond that and unless you are nearing the end date you’ll pay a cancellation charge and no,I don’t believe you can do it online. I’ve just read your correction and my reply still seems relevant. Please contact customer service.

Re: Contract cancelation

JonathanB — Tue, 25 Mar 2025 10:22:50 GMT

Spot on @Paddiewack, as it's a recent purchase there's a 14 day return window, but this can't be redeemed online. So we can ensure the early termination fees are removed this needs to be done by getting in touch.

Thanks,
Jonathan

Re: Contract cancelation

Keefer65 — Wed, 26 Mar 2025 11:20:14 GMT

All sorted out and cancelled now did it all over live chat

Re: Contract cancelation

JonathanB — Thu, 27 Mar 2025 12:21:00 GMT

Thanks for taking the time to update the Community. I'm sorry to hear that you've cancelled in the end, but glad to hear the team was able to sort out the best outcome for you.

Thanks,
Jonathan