topic Re: Change payment day in Account and services

Change payment day

Madasafish110 — Tue, 18 Apr 2023 12:42:24 GMT

Hi. I am wanting to change my payment date by one day to the 21st of the month. I have tried to do it on the app but get a reply saying speak via chat.

Re: Change payment day

sc1999 — Tue, 18 Apr 2023 13:40:40 GMT

I found where the change payment date is on the app but did not try to do it. If you have tried and then been asked to contact customer services then it looks that is what you need to do.

There are some security measures that 3 put in place and some are mandated by OFCOM.

Re: Change payment day

JonathanB — Wed, 19 Apr 2023 10:12:06 GMT

Hi @Madasafish110,

There's a couple of reasons you might not be able to change your bill date. If we're in the period between the two days prior and after your bill date, that might be causing the issue, or whilst certain changes that affect your monthly plan are pending, such as upgrades or changes of price plan.

I can't see your account over the community platform though, so I can only give general examples. It's probably best to speak to the team as directed, and they'll find out if it's one of the reasons above, or some other issue on the account or app.

Thanks,
JonathanB

Re: Change payment day

Vahdat1968 — Thu, 27 Jul 2023 19:25:54 GMT

Hi.i cant contact you,to inform i will pay my bill 7 of next month.one week later

Re: Change payment day

KF87 — Thu, 24 Oct 2024 16:54:09 GMT

It’s a joke I have spoke to them 3 times and it’s still not set to the date i have asked. I also can’t change it online

Re: Change payment day

PeteG — Fri, 25 Oct 2024 12:14:11 GMT

Hello there.

It's quite surprising to hear you're having issues getting the date changed. Changing the payment date is something that's quite basic for the team to do.

There can be some things that would prevent the setting from being successfully changed though, such as having another pending change on the account, or if there was a balance present on the account that wasn't yet paid.

If it wasn't changed on the previous attempt, I'd recommend reaching out to the team to ask what the reason was, and they should be able to clarify what's happened.

Pete.

Re: Change payment day

Emmarie98 — Tue, 25 Mar 2025 21:28:17 GMT

This has happened to me too it’s doing my head in

Re: Change payment day

Emmaw61 — Thu, 25 Sep 2025 19:09:46 GMT

Where do u find it I’ve search every where

Re: Change payment day

PeteG — Fri, 26 Sep 2025 09:28:04 GMT

Hello.

To change the direct debit payment date for your airtime and/or device finance loan, you need to speak to the Support Team.

Pete.

Re: Change payment day

Fadzi — Fri, 14 Nov 2025 16:51:35 GMT

Want to change my payment date

Re: Change payment day

PeteG — Mon, 17 Nov 2025 10:58:38 GMT

Hi there.

The support team will be able to help you do that.

Pete.