topic Re: Overcharging in Account and services

Overcharging

Mixer — Tue, 25 Mar 2025 16:01:55 GMT

U don't understand why I was charged the monthly payment on the 3/3/2025 and today I have received an email stating money will ve taken again? Why am I paying twice in March 2025 payment was taken on the 3/3/25 now taking another payment on 25/3/25?

Re: Overcharging

Paddiewack — Tue, 25 Mar 2025 19:25:22 GMT

If this is a new contract then you pay an amount shortly after your number is connected;effectively to bring you into your regular billing cycle,and then a payment shortly (ish) after that. You’ll now be billed on the same date each month.Check with customer service on 333 if you’re unsure.

Re: Overcharging

JonathanB — Wed, 26 Mar 2025 09:43:00 GMT

Hi @Mixer,

Do you have a Three Your Way phone plan? Could this be one payment for your airtime, and the other for your device loan?

Thanks,
Jonathan