topic Re: One of our agents has updated your query in Account and services

One of our agents has updated your query

maywalker62 — Fri, 28 Mar 2025 23:02:32 GMT

Does anyone know how to read this information? When I open the login link, I'm just taken to the dashboard of my account and no information

Hi there, it's Three.

One of our agents has updated your query (25032810330xxxx) with some new information. Please take a look as soon as you can.

To manage your query, just log in .

Re: One of our agents has updated your query

PeteG — Sat, 29 Mar 2025 09:34:10 GMT

Hey there.

There's no way to directly access the information within the app. To find out what's been going on within the case, you would need to reach out to the team on chat or by calling again.

Pete.

Re: One of our agents has updated your query

maywalker62 — Sat, 29 Mar 2025 10:19:25 GMT

Thanks for your reply. I have just contacted them, and they did not tell me what the update was but did say the case would be sorted tomorrow